Sell // Trade FAQ

Q: What are the advantages of selling a bike through The Pro’s Closet?

A:  Selling a bike can be a stressful and difficult transaction. We want to change that for you! Our strong reputation in the cycling community, combined with years of expertise, allows us to pay you top dollar for your bike quickly and easily, and provide you peace of mind. The care and time we put into each bike ensures we offer a superior pre-owned product to your bike’s next owner while making your transaction hassle-free.

Q: What are the options for selling my gear?

A:  Your quote will include three options to sell your Gear:

  1. Store Credit: The best choice if you are looking to trade-in your gear in exchange for product from The Pro's Closet.
  2. Trade-UP: The best choice if you have your eye on a new bike at a local shop.
  3. Cash Offer: The simplest way to turn your gear into cash.

Please note: Your offer cannot be split across offer types.

Q: How and when is payment provided?

  1. Store credit: Gift cards redeemable at The Pro's Closet are issued within two business days of item arrival and inspection. However, we understand you may want to buy and sell at the same time because we have limited quantities and sizes in stock. In this case, please purchase the bike you want right away. Once we receive and inspect your trade-in item, we will issue your gift card. Please contact our Ride Guides to have this gift card applied to a purchase made in the prior two weeks.
  2. Trade-UP: Vouchers redeemable at any of our Trade-UP partners are issued within two business days of item arrival and inspection.  
  3. Cash Offer: You have the option of either a PayPal payment (no fee to you) or a check in the mail. Paypal payments are sent directly to your account email and are issued within two business days of item arrival and inspection. Checks are sent to your account address and are issued twice a week, Tuesdays and Thursdays.

Please note: Trade-UP and store credit offers are not redeemable for cash value. 

Q: Who Covers Shipping?

  1. Store Credit: Your offer price includes the use of our shipping label at no charge. Please note that our labels do not include insurance so please pack your bike with care.  If damage occurs due to improper packing of the bike or due to improper handling while in transit, The Pro's Closet is not responsible for the damage and may have to return the bike to the seller.  Optional insurance is available when the seller accepts the offer for an additional $40, deducted from the offer amount at the time of payment.  This additional insurance covers any damage that occurs during transit, such as improper handling, that is NOT due to improper packing.
  2. Trade-UP: The retail partner you select will take care of boxing and shipment.
  3. Cash Offer: Your offer price includes the use of our shipping label at no charge. Please note that our labels do not include insurance so please pack your bike with care.  If damage occurs due to improper packing of the bike or due to improper handling while in transit, The Pro's Closet is not responsible for the damage and may have to return the bike to the seller.  Optional insurance is available when the seller accepts the offer for an additional $40, deducted from the offer amount at the time of payment.  This additional insurance covers any damage that occurs during transit, such as improper handling, that is NOT due to improper packing.

Q: What happens if my bike is damaged during shipping?  Do you provide insurance for the shipment?

A: If damage occurs due to improper packing of the bike or due to improper handling while in transit, The Pro's Closet is not responsible for the damage and may have to return the bike to the seller.  Optional insurance is available when the seller accepts the offer for an additional $40, deducted from the offer amount at the time of payment.  This additional insurance covers any damage that occurs during transit, such as improper handling, that is NOT due to improper packing.

Q: Are upgrades taken into account in the offer?

A:  We use experienced industry insiders to carefully inspect each bike submitted, component by component, allowing us to accurately assess a bike that may be worth more than a stock build. Rather than using an algorithm, this method ensures we can account for custom builds and expensive aftermarket upgrades.

Q: How long is the offer valid?

A: Our offers stand for 3 days to ensure the most competitive quote.

Q: How long will it take to get an offer on my bike?

A: We will return a valuation as soon as possible, often within one business day.

Q: Can I drop off my bike, or do I have to ship it?

A: We happily accept drop-offs at our Boulder location Monday-Saturday, 9-6pm. Please allow 30-45 minutes for processing time. Please remember to bring a valid government-issued ID.

Q: What does The Pro’s Closet look for during their inspection?

A: Our trained mechanics are looking for issues that would deem the bicycle unsellable such as structural flaws in the frame or wheels or damage that affects carbon. We are less concerned with normal wear and tear.

Q:  Does the offer include small accessories such as pedals, cages, lights, etc?

A:  You may keep these items as they are not included in the final price unless specifically discussed in the offer.

Q: Why does The Pro’s Closet collect my ID information?

A:  We are a committed industry leader and advocate for bicycle theft prevention. Every bicycle we inspect is verified by the owner’s ID and bicycle serial number. Your information will be kept confidential and secure.

Q: Can I sell gear aside from bikes?

A: Yes, we will take a look at components, forks, wheels, and power meters.

Please note: Bikes must have an original MSRP of $1500 and gear must have a minimum combined resale value of about $250.

For further assistance, please contact selling@theproscloset.com