PROCESSING
We strive to process and ship all orders within 1 business day. We reserve the right to choose the most efficient carrier for your order at the time of shipment.
TRACKING AND DELIVERY
You will receive a separate email with tracking information once your item ships.
TRACKING AND DELIVERY
You will receive a separate email with tracking information once your item ships.
Please be aware that all orders over $200 will ship with a signature required upon delivery.
Sign up and use the FedEx Delivery Manager service for more convenient delivery options.
LOCAL PICKUP
We offer appointment-only pickup at our Louisville, CO location from Tuesday through Saturday. If you select local pickup at checkout you will be prompted to schedule a pickup appointment in your order confirmation.
ALASKA, HAWAII, AND APO/FPO/DPO SHIPPING
We are able to ship to Alaska, Hawaii, military, and diplomatic addresses. Please contact the Ride Guides for a quote at 866-401-9636 or RideGuides@theproscloset.com.
E-bikes are not eligible for shipping to Alaska, Hawaii, or APO/FPO/DPO addresses at this time.
CANADIAN ORDERS
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country's customs office to determine what these additional costs will be prior to buying. E-bikes are not eligible for shipping to international addresses at this time.
INTERNATIONAL ORDERS
Currently, we are only able to ship domestically to the 50 United States and all Canadian Provinces. We do not have the ability to ship to other international locations.