PROCESSING
We strive to process and ship all orders within 1 business day. We reserve the right to choose the most efficient carrier for your order at the time of shipment. Our business days are Monday-Friday, excluding federal holidays.
TRACKING AND DELIVERY
You will receive a separate email with tracking information once your item ships.
TRACKING AND DELIVERY
You will receive a separate email with tracking information once your item ships.
Please be aware that all orders over $200 will ship with a signature required upon delivery.
IN-STORE PICKUP AND DROP-OFF
We are excited to offer an In-store Pickup and Drop-off option! We are currently offering appointment-only pickups and drop-offs at our Louisville, CO location. Appointments are available from 9am until 3pm, Monday through Saturday. If you select "Local Pickup" at checkout, you will be prompted to schedule a pickup appointment via email once your order is ready for pickup.
If you have a pending Sell Your Bike submission and elect to drop your bike off you will be issued a $100 TPC gift card after your bike passes our curbside team's inspection! * Please note that the $100 gift card is for full bike submissions only. This offer does not apply to Trade-Up customers. You must deliver your bike to your chosen Trade-Up shop.
We look forward to seeing you!
ALASKA, HAWAII, AND APO/FPO/DPO SHIPPING
We are able to ship to Alaska, Hawaii, military, and diplomatic addresses. Please contact the Ride Guides for a quote at 866-401-9636 or via email.
*E-bikes are not eligible for shipping to Alaska, Hawaii, or APO/FPO/DPO addresses at this time.
CANADIAN ORDERS
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country's customs office to determine what these additional costs will be prior to buying.
*E-bikes are not eligible for shipping to international addresses at this time.
In line with dealer agreements, the following brands are unable to have new items shipped to Canada:
Hammerhead
Rocky Mountain
Fox
SRAM
Zipp
Rockshox
Quarq
INTERNATIONAL ORDERS
Currently, we are only able to ship domestically to the 50 United States and all Canadian Provinces. We do not have the ability to ship to other locations.
PROMOTIONS
Shipping promotions are valid only for ground shipping within the continental US.