We stand behind every order!
Shop with complete confidence. Every product we sell is covered by a hassle-free 30-day satisfaction guarantee. If you need to return an item please contact our team within 30 days of receiving your order. We will gladly issue a full refund or store credit. If we made an error or the item you received is not as described we will cover return shipping. Otherwise, the return shipping will be deducted from your refund.
A return authorization form must accompany all returns to efficiently process your refund.
Complete the form here to request a return. You'll need your order number and email associated with the order.
If returning a bike or wheelset, please make sure to package it properly using foam padding, zip ties, and hub protectors to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from your refund.
All returned items must be in the same condition as they were when you received them and in original packaging. Clothing, footwear, and helmets must be returned in original packaging and with manufacturer tags (if applicable).
Returns must be received within 30 days of return request. Any items not returned in the condition they were received, without original packaging, and/or missing parts will be subject to a restocking fee of 25% or more.
Please allow 5 business days from the day we receive your item to be notified of your completed return.
If you have any questions, please email our customer experience team at firstname.lastname@example.org, or call us at 866-401-9636.