We stand behind every order!
Shop with complete confidence. Every product we sell is covered by a hassle-free 30-day satisfaction guarantee. If you need to return an item please contact our team within 30 days of receiving your order. We will gladly issue a full refund or store credit. If we made an error or the item you received is not as described we will cover return shipping. Otherwise, the return shipping will be deducted from your refund.
A return authorization form must accompany all returns to efficiently process your refund.
Click here to request a return. You'll need your order number and email associated with the order.
All returned items must be in the same condition as they were when you received them.
Clothing items must be returned in the same condition as received, including original packaging and manufacturer tags (if applicable).
Customers wishing to return an E-bike will need to have it packed and shipped through a HazMat certified shipper because of the lithium-ion battery. Due to Hazmat restrictions, we are unable to provide a return shipping label.
If you have any questions, please email our customer service team at firstname.lastname@example.org or give us a call at 866-401-9636.