The Pro's Closet prides itself on the quality of the bikes we sell. We have a team of mechanics who meticulously inspect every part of the bike in order to ensure all is in working order. This includes inspecting the frame for structural damage as well as replacing worn brake pads and chains. Our team of photographers and posters list and photograph significant imperfections on the bike in order to accurately represent its condition.
Most of the bicycles we sell are pre-owned and thus will have some wear consistent with prior use. We believe that these slight imperfections add to the character and history of the bike, which we hope brings you as much joy as it brings us. We love giving these bikes a new home!
When you receive your bike we hope that your expectations are exceeded. If you receive your bike and find that it does not reach your expectations, meaning that there is unexpected damage or cosmetic wear you did not anticipate, please reach out to our Customer Experience Team prior to having any service work completed. We cannot guarantee service or repair costs paid by the buyer without prior approval by our Customer Experience team. In the event that your bike requires repair, service or a replacement part, we will do our best to find a solution.
You can either email us at firstname.lastname@example.org or give us a call at 866-401-9636.
Our Customer Experience Team is here to help you with anything you encounter or need.