The Pro's Closet Knowledge Base

Contact Us

• Contact Information

How to build your Certified Pre-Owned bike

• How to build your Certified Pre-Owned bike

Sell // Trade

• TPC Consignment: Everything You Need to Know
• How to find your serial number on your bike
• Sell // Trade FAQ
• TradeUP Dealer FAQ

Quality Assurance

• What is Quality Assurance?
• Bicycle inspection and tune
• What if something is wrong with my purchase?

Shopping for a Bike

• Are carbon-repaired bikes still Certified Pre-Owned?
• Does TPC have a showroom or retail store?
• Why do some bikes have aftermarket components?
• Is the item I purchased from The Pro's Closet covered by a manufacturer's warranty?
• Can I test ride a bike?
• Are these actual photos of the bike?

See all 8 articles

Payment and Returns

• Payment
• Is the price of an item I see negotiable?
• Return Policy
• Can I cancel my order?

How-to Guides

• How to charge and set up your Shimano Di2-equipped Bike
• How to set up rebound on your mountain bike
• How to set up sag on your mountain bike
• How to build your Certified Pre-Owned bike
• How do I pack a bike for shipping?

Certified Pre-Owned

• What is CPO Guaranteed buyback?
• Selling or trading your CPO bike

Shipping

• Shipping Policy
• How much assembly is required?
• Can I pick my order up instead of shipping it?
• Can I change a shipping address on an order?
• Can I hold my order from shipping?
• Who can I contact about shipping issues?

See all 8 articles

Legal

• Seller Agreement
• Privacy Policy
• Terms of Use