The Pro's Closet Knowledge Base

Quality Assurance

• What is Quality Assurance?
• Bicycle inspection and tune
• What if something is wrong with my purchase?
• Should I worry about damaged carbon frames or components?

Shopping for a Bike

• Does The Pro's Closet have a showroom?
• Why do some bikes have aftermarket components?
• Is the item I purchased from The Pro's Closet covered by a manufacturer's warranty?
• Can I test ride a bike?
• Are these actual photos of the bike?
• Will this bike fit me?

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Payment and Returns

• Payment
• Is the price of an item I see negotiable?
• Return policy

Legal

• Privacy Policy
• Terms of Use

How-to Guides

• How to set up rebound on your mountain bike
• How to set up sag on your mountain bike
• How to build your Certified Pre-Owned bike

Certified Pre-Owned

• What is CPO Guaranteed buyback?
• Selling or trading your CPO bike

Shipping

• Who can I contact about shipping issues?
• Shipping policy
• International shipping
• How much assembly is required?
• Can I pick my order up instead of shipping it?
• Can I hold my order from shipping?

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Sell // Trade

• Sell // Trade FAQ