The Pro's Closet Help Center home page
Submit a request
Sign in
  1. The Pro's Closet
  2. The Pro's Closet Knowledge Base

The Pro's Closet Knowledge Base

Contact Us

  • Contact Information

How to build your Certified Pre-Owned bike

  • How to build your Certified Pre-Owned bike

Sell // Trade

  • Sell // Trade FAQ

Quality Assurance

  • What is Quality Assurance?
  • Bicycle inspection and tune
  • What if something is wrong with my purchase?

Shopping for a Bike

  • Are carbon-repaired bikes still Certified Pre-Owned?
  • Does The Pro's Closet have a showroom?
  • Why do some bikes have aftermarket components?
  • Is the item I purchased from The Pro's Closet covered by a manufacturer's warranty?
  • Can I test ride a bike?
  • Are these actual photos of the bike?
See all 9 articles

Payment and Returns

  • Payment
  • Is the price of an item I see negotiable?
  • Return Policy

How-to Guides

  • How to set up rebound on your mountain bike
  • How to set up sag on your mountain bike
  • How to build your Certified Pre-Owned bike
  • How do I pack a bike for shipping?

Certified Pre-Owned

  • What is CPO Guaranteed buyback?
  • Selling or trading your CPO bike

Shipping

  • Shipping Policy
  • How much assembly is required?
  • Can I pick my order up instead of shipping it?
  • Can I change a shipping address on an order?
  • Can I hold my order from shipping?
  • Who can I contact about shipping issues?
See all 8 articles

Legal

  • Privacy Policy
  • Terms of Use
The Pro's Closet